SOLUTIONS FOR E-COMMERCE
Customer care just like in a physical store, even when selling bikes online
Care.bike connects your e-shop or D2C brand with a local service network and a smart customer zone. Provide your customers with personal handovers, warranty service, and claim resolutions close to their homes — without building your own infrastructure or branches.
Online bike sales are growing, but the lack of a physical presence is often the biggest barrier to purchase. Customers worry about who will assemble the bike, where to go for a warranty inspection, and how complicated it will be to handle potential claims.
What a common purchase looks like
The customer receives a large box with a bike that they must adjust themselves. They don't know where to go for a warranty inspection, and local service centers often refuse them with a bike bought from the internet. In case of a problem, they face complicated remote communication and expensive shipping of the bike back. Buying a premium product turns into frustration.
What a purchase with Care.bike looks like
Right in the checkout of your e-shop, the customer chooses a service partner in their area. The bike is handed over to them in person, assembled and ready to ride. They have a clear place for regular servicing as well as quick resolution of claims. Moreover, all documents are stored in a digital passport. The experience corresponds exactly to a purchase in a premium local store.
| Standard purchase | With Care.bike | |
|---|---|---|
| Box delivery | ✔️ | ❌ |
| In-store pickup | ❌ | ✔️ |
| Professionally tuned bike | ❌ | ✔️ |
| Handover in person | ❌ | ✔️ |
| On-site warranty inspection | ❌ | ✔️ |
| Regular maintenance | ❌ | ✔️ |
| On-site claims handling | ❌ | ✔️ |
| Online documentation | ❌ | ✔️ |
As if you had branches across the entire country. Build your own network from Care.bike partners, which your customers will use for picking up assembled bikes, warranty inspections, or handling claims.
You will have a detailed overview of every order from its creation to final settlement.
You don't have to deal directly with every service center. Care.bike is your single partner and service guarantor. We handle all coordination and records, and send you just one summary invoice.
For the customer, it means certainty. For you, it means minimal costs and maximum scalability.
Care.bike becomes a natural part of your shopping process.
The customer selects a service partner directly in the cart, purchases a service package, and after payment, the system automatically creates a digital bike passport and access to the customer zone.
Provide modern after-sales care without overloading your support team.
Customers have access to manuals and other documents in their account, a complete service history, and the option to book service online within your service network or file a claim.
They know exactly where to turn — without having to handle logistics or find a service provider themselves.
You keep everything under control.
The zone can run under your own brand and domain.
Care.bike is designed so that everyone – from small specialized e-shops to large D2C brands with pan-European reach – can offer fair conditions and top-tier local care to their customers.
You sell bikes. We provide the infrastructure.
Ensure local care, service, and troubleshooting without building your own branches. Start immediately or arrange an individual presentation of the solution for your e-commerce project.