Service network for businesses
Your own service network. Immediately and without investment
Gain instant access to a professional service network across the country without investing in your own branches. Give your customers premium care in their local area while saving yourself logistical nightmares and fixed costs.
Selling a bike is just the beginning. The true customer experience continues when the assembled and tuned bike is handed over, through the first service check, or by handling returns and claims.
However, without your own branches, you hit limits:
E-shops and D2C brands: There is a gap between convenient online shopping and the lack of local service. Customers have to figure out where to take their bike for maintenance.
Corporate fleets, couriers, rentals: Every defect means an outage. Fast repairs, minimizing downtime, and cost control are key.
But building your own service infrastructure is extremely expensive and slow.
With Care.bike, you have a ready-made service infrastructure at your disposal. Instead of individual agreements with dozens of service centers, you gain immediate access to a unified service network with clearly defined services and a transparent process from order to billing.
The customer receives premium care close to home and perceives it as a natural part of your brand.
The retailer gains control over the process, costs, and the quality of services provided.
You gain nationwide service coverage literally overnight – immediately functional, without fixed costs, and ready for your business growth.
The Care.bike service infrastructure covers everything essential – from handing over a new bike to the customer to regular maintenance and handling claims.
You have one partner – Care.bike. Everything from bike intake to invoicing is managed by our digital system, giving you a complete overview without the administrative burden.
Easy ordering
You or the customer place the order in the Care.bike system. You choose a service partner based on location, specialization, and current capacity. The service center confirms the date, and then you just deliver the bike to the workshop.
Execution under control
When the bike is handed over, the service center performs an initial diagnosis and proposes a solution and scope. You have an up-to-date overview of the status and costs.
Transparent billing
At the end of the month, you receive one summary invoice for all jobs across the network. Individual items are paired with specific orders and can be traced back at any time.
