The Care.bike Service Network
New infrastructure for bicycle after-sales care
There are hundreds of great bike shops in the Czech Republic. However, they lack a common standard and connection to the digital market. Care.bike is building a service network where independent shops function as part of a strong whole — with a unified service offering, transparent processes, and without losing their own identity.
The Czech cycling market is one of the most developed in Europe. Manufacturers have their partners, service centers take care of customers, and there are plenty of experts.
What is missing is a common framework. The scope of services, communication style, and quality of care vary from shop to shop. The result is fragmentation and an inconsistent customer experience.
Bike servicing is a local service. However, the bicycle market is increasingly nationwide and digital.
The Care.bike service infrastructure connects these two worlds.
Care.bike sets a clear framework and rules. The network is built on independent, verified service centers that maintain their identity and customer relationships. At the same time, they operate according to a commonly defined service offering — from pre-delivery inspections (PDI) to warranty checks and claims.
Everything is connected by a digital system that ensures transparent job records, efficient communication between all parties, and clear billing.
Local service centers can thus operate and grow as part of a strong entity without losing their independence.
Joining the network
The service center must meet the basic requirements.
Unified offer
Identical services across the entire network.
Online ordering
Selecting a service center by location, specialization, and available capacity.
Order execution
The service center carries out the order according to a uniform standard.
Long-term relationship
A satisfied customer will return to the service center.
Join the Care.bike network today
We are gradually expanding our network with nationwide reach and ambitions to grow beyond the borders of the Czech Republic. We are involving more service and business partners. Do you want to be there with us?