E-shop integration
From the shopping cart straight to the digital garage
Connect your e-shop with Care.bike. Offer premium services right at the point of purchase and create a seamless transition from payment to lifelong service care.
The customer zone can run under your name, in your colors, and on your domain. This ensures your brand resonates with the customer throughout the entire lifespan of their bike. Care.bike provides the authority and technology in the background, but to the customer, you are the partner.
A first-class customer experience right at checkout
Give your customers maximum comfort and freedom of choice right during the purchase. They can select their preferred pickup point from your service network and instantly add a Care.bike PASS, insurance, extended warranty, or prepaid service vouchers to their new bike. The purchase is thus transformed into a premium service.
Higher order revenue without extra work
While you increase order value through natural cross-selling, automation runs in the background. Order data is sent to Care.bike once payment is made. Before shipping the bike, you can add serial numbers and the Care.bike ID from the applied Care.bike TAG. Alternatively, you can leave this task to the service partner who will hand the bike over to the customer.
After shipping, simply confirm the transfer of the bike to the customer. They will receive an invitation to the Customer Zone, where their new bike is already waiting in their digital garage. At the same time, the service partner receives a PDI (pre-delivery inspection) service order, and you have all data clearly stored in the system. Everything runs smoothly without taxing administrative overhead.
Care.bike features directly in your e-shop
As soon as the bike is shipped, it officially transitions to the customer's digital ownership. Thanks to the connected login, the customer can access the Customer Zone directly from their profile in your e-shop. In the order details, they see quick options for the bike: with one click, they can book a warranty check, service, or file a claim. Everything is then handled at the nearest service partner.
Self-service that improves experience and saves costs
By giving customers a tool to easily resolve their requests, you significantly relieve your customer support. Warranty check bookings, routine service, and claim filings are fully managed by a digital process. Customers will appreciate the immediate resolution without waiting or lengthy emails, and this automation saves you time and money.
We adapt to your needs
Whether you use a standard out-of-the-box solution or a custom e-commerce system connected to an ERP system, we will design the connection so that everything fits perfectly into your existing architecture.