Overview of service orders

Care.bike gives you a real-time overview of all service orders and complaints. You gain complete control over after-sales care for your customers and the associated costs.

Stay in full control of what's happening with your partners

Whatever the customer is dealing with, you know it instantly. In the system, you can see every order in detail from its creation to final resolution. From one place, you can monitor the progress of warranty inspections, services paid for from prepaid vouchers, complaint resolutions, or the return process. It is entirely up to you how much detail you want to follow.

In the case of complaints, you are involved in the approval process. The service partner carries out an assessment and proposes a solution. You then approve the claim and have the final word on how the situation is resolved.

Costs under control and transparent billing

At the end of each month, you receive a summary invoice with an overview of all processed orders. You can then easily match this invoice with the data in the system, where you will find the details of each order broken down to the level of individual service tasks and parts used. You have 100% certainty that you only pay for approved items and work actually performed.