SOLUTIONS FOR DEALERS
Turn a bike sale into a long-term customer relationship
Care.bike is a digital platform that automates customer care, service, and communication — from new bike handovers to regular maintenance. Systematically, without complex administration, and under your own brand.
Every good retailer knows that the sale is only the beginning:
hand over the bike in perfect condition,
instruct the customer on proper use and maintenance,
ensure the initial inspection
remind them of regular servicing
resolve warranty claims quickly
build a relationship and trust
In practice, this means complex administration, manual deadline tracking, phone calls, and information scattered across emails, papers, and colleagues' heads. You know best how it plays out in your shop.
Care.bike automates this care — so you can provide it without the extra work.
Selling a bike is the beginning of a relationship. Care.bike helps you nurture it.
When you sell a bike, you simply transfer ownership to the customer, granting them access to your digital customer zone with complete information about their bike.
For each bike, you can immediately set:
warranty and its terms,
maintenance plan and service intervals,
service vouchers
additional services.
Neither you nor the customer need to keep track of upcoming service dates. Care.bike automatically sends a reminder at the right time.
Customers can book service or a warranty inspection online, submit a claim, or send you a message — all in one place.
Everything runs on your domain under your brand. Care.bike is the technology in the background; the customer sees you.
The customer stays permanently connected to your brand and receives the care they expect from a premium shop. Regardless of your size.
All your customers, their bikes, and complete service history in one place.
You know whose service check is coming up. You know who hasn't visited you all year. You know what you dealt with last time and when they should come back next. You know when you sold the bike and how long the warranty lasts.
You have a perfect overview of every customer in one place. All their bikes, service orders and claims, invoices, communication, or your own notes.
You can divide customers into groups based on your own settings and communicate with them in a targeted way at the right time.
Everything is always at your fingertips in just a few clicks. On your computer, tablet, or mobile.
Service is a key part of a bicycle shop — and one of the main reasons why customers return.
Care.bike helps you through the entire process from service booking to bike handover:
online appointment booking by the customer
automatic service order creation
service task suggestions during intake
customer approval of service scope
real-time status updates
service report and invoice upon completion
automatic saving to the service logbook
Unresolved tasks remain stored with the bike and will be prompted during the next visit.
The system can be integrated with your accounting software and internal processes.
Care.bike is suitable for small retailers, large stores, and networks with multiple branches.
Thanks to fair terms, you can offer a top-tier customer experience without the costly development of your own system.
Try Care.bike for your shop
Start immediately and for free, or book a short demo — we will show you how Care.bike can work in your specific operation