SOLUTIONS FOR SERVICE CENTERS

• Orders kept in your head, on paper, or in emails.

• Bicycle and customer information is non-existent or scattered across multiple places.

• Phones are ringing, customers are asking about repair status.

• Service history does not exist.

• Capacity planning is more of a guess than a system.

During the season, it turns into chaos.

Care.bike brings order to your workshop with one clear system — without weighing you down with complex software.

Customers book online based on your real-time capacity. The job appears instantly in the system alongside others. When taking in the bike, you suggest service tasks and the customer approves the scope. Anything they don't want to address now remains saved with the bike and will be reminded next time.

The customer receives automated status updates — no phone calls needed.
Upon completion, they receive a service report and invoice, and the record is saved to the bike's service history.

You enter information only once — and you'll never have to search for it again.

Every customer and every bike has its own history. You can see what was serviced, when the customer last visited, and what was recommended for the future. Whatever wasn't addressed today remains saved for next time — for both you and the customer.

You know whose seasonal service is approaching. You know who hasn't visited in a year. You know what you pointed out last time. Care.bike allows you to reach out to customers proactively — with a specific offer at the right time. This way, you can fill your capacity evenly throughout the year, rather than just reacting to the seasonal rush.

Customers have access to a digital customer zone, where they can find their service history, reports, invoices, and book their next visit.

The customer knows when to arrive, what's happening with the bike, when it will be ready, and how much the service will cost.

Upon completion, they receive a report, an invoice, and a feedback request. They can write a review, and you can easily respond to it.

This is what customers expect today — and it's how they choose their service provider.

The Customer Zone can run under your own brand and domain. Care.bike is the technology in the background; the customer sees you.

A satisfied customer returns — and recommends you to others.