SOLUTIONS FOR MANUFACTURERS
Care.bike for bicycle manufacturers
Connect your bikes, customers, and sales / service network into a single ecosystem. From production to the end customer. Throughout the entire life cycle. Under your brand.
A bike is shipped from your warehouse, goes through a distributor, lands at a dealer, and finally ends up with a customer. You lose contact with the bike right outside the warehouse gates – and you only regain it if the customer chooses to register the bike themselves. Even then, you only get their contact details.
You have no overview of where your bikes are, whether they have already been sold, or how they are being serviced. You don't know if the customer is following the warranty service plan. You only find out about problems when a claim arrives – without service history or context.
And yet, exactly what happens after the sale determines whether the customer will buy your bike again next time.
Care.bike allows you to stay in touch with a bike throughout its entire life cycle. It gives your dealers tools for modern after-sales care and provides your customers with a premium experience that matches the quality of your brand.
Everything in the Care.bike ecosystem starts with the catalog. It is your brand's central knowledge base – the single source of truth used by retailers when selling, service centers during repairs, and customers when using the bike.
For every model and variant, you have sales and marketing content, detailed specifications, service parts overviews, technical documentation, or user manuals all in one place. Information that is currently scattered across internal files is unified into a single structured database that is easy to use for you, and especially for your partners and customers.
Specifications can be linked to a central component database, which is being gradually developed in cooperation with manufacturers. This makes it possible to work with standardized part data, address compatibility, and share service procedures and recommended intervals. This facilitates service diagnostics and procurement of spare parts for service centers, while providing customers with clear information on recommended service intervals.
You can manage the catalog yourself via the Care.bike portal, or you can provide us with the documentation and we will process it for you.
Every bike receives its own digital identity during production – which also serves as the very first entry in its digital passport. From that moment on, everything essential is recorded: sales, changes of ownership, service interventions, replaced parts, warranty claims…
The physical identity carrier is the Care.bike TAG – a durable QR code placed directly on the bike. It is the gateway to the ecosystem. Anyone who scans it sees information corresponding to their role: the customer sees the manual or service history, the service center sees the specifications and bike history, and you see an overview of the entire bike life cycle.
Every manufacturer's goal is to motivate as many customers as possible to register their bike after purchase – both for direct communication with the customer and to obtain valuable sales and marketing data.
With Care.bike, you learn about a sale the moment the dealer transfers digital ownership of the bike to the end customer. And to give dealers a reason to actually use the system, Care.bike brings them a number of their own benefits.
By registering a bike to a customer, you get more than just a contact - you gain insight into the entire lifecycle of the bike. In return, the customer gets premium features that you can offer them thanks to Care.bike.
A customer with a place to manage their bike has a reason to keep coming back. The Customer Zone is a digital garage under your brand and on your domain – where customers can find their bikes, serial numbers, user manuals, detailed specifications, or service history. They can book a service or file a claim in just a few clicks.
Care.bike is the technology behind the scenes, but the customer sees you and your brand. A user account in the Customer Zone is created automatically upon bike registration, meaning no extra work for you.
You know how many bikes you've manufactured. But do you know where they are now, how they are being serviced, and what their most common failure points are?
Care.bike collects data at every stage of the bike's life cycle – from production and sales to service orders and warranty claims. It's up to you how you want to view it. We prepare custom reports tailored to your requirements.
Bicycle manufacturing
Sale of the bicycle to a dealer
Sale of the bicycle to a customer
Service / Claims
In addition to the key pillars, Care.bike brings additional features that digitize processes and improve the experience for your customers and partners.
Start digitalizing your after-sales care today
Care.bike adapts to your processes, brand, and business model. We will meet, listen to your needs, and propose a solution tailored directly to you.